HybridPanels.com | Shipping & Return Policy

It is the customer’s responsibility to inspect and account for purchased items within 3-5 days after receipt of order. All orders are inspected at the point of origin to make sure there is no damage when shipped. All orders are inspected for damage issues before they leave the origin shipping location. Product quality and packing are inspected to ensure with proper shipping methods that all items will be delivered to the customer. Any lost or damaged items must be reported to HybridPanels.com immediately after inspection of package. UPS is the preferred method of shipping for HybridPanels.com and any issues will be addressed immediately.

HybridPanels.com Orders, Returns, Replacements, & Cancellation Policy 

HybridPanels.com customers can cancel an order at anytime. If the customer cancels the order within 24 hours, there will be no charges and money will be refunded. If a customer cancels an order after 24 hours, they will be charged with a restock fee of 25% and the shipping amount for the order.  We strive to process and ship all orders within a 1 to 2 day time frame and any orders that have already been shipped will be charged for the shipping amount and the 25% restock. Once the order is received the customer is then responsible for the shipping back to All Material Wholesalers. If the order error is one that is made by HybridPanels.com, the correct items will be shipped immediately to the customer and HybridPanels.com will take care of the shipping of the original package back to our warehouse. Custom Made / Forged items are non-returnable.

HybridPanels.com Online Support Portal is available 24 Hours.

Contact us for any Shipping / Returns or Billing issues.

PRIVACY & SECURITY 

Our Commitment to Your Privacy 

Your privacy is important to HybridPanels.com. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected: 

As part of the order process, the following information is collected from shoppers:

Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information 

We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. We may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you.

ORDERING 

All orders placed on our E-Commerce Website HybridPanels.com are secure orders. Once the order is placed HybridPanels.com will process and verify the order. Once the order is pulled and packed properly, HybridPanels.com will create shipping labels for pick up with UPS. Once the label is generated and the order has shipped, HybridPanels.com will then send tracking information to our customers.

PAYMENT INFORMATION 

All credit card orders purchased with HybridPanels.com are securely processed through PayPal. We accept Visa, Mastercard, Discover, and American Express. Payments by check or wire transfer are also an option. Also, if a repeat customer wishes to establish an account with payment terms with HybridPanels.com, that’s also an option. Please contact your HybridPanels.com sales representative to provide credit references to establish payment terms.